Back to Knowledge Base
Contacting Support
How to open a ticket, SLA details, and escalation paths.
Our dedicated support team is available 24/7 for critical issues.
Open a Ticket
Log in to the dashboard and look for the ? icon in the bottom-right corner to chat instantly.
Email support@tare.io →Service Status
Check real-time uptime and maintenance schedules on our status page.
View Status Page →Response Times (SLA)
| Severity | Description | Target Response |
|---|---|---|
| P1 - Critical | System Down, Data Loss. | 1 Hour |
| P2 - High | Core Feature Broken. | 4 Hours |
| P3 - Normal | How-to questions, minor bugs. | 24 Hours |